<p>Credit returns can come from a product rule, a payment-method refund request or a support adjustment.</p><h2>Hire Guarantee returns</h2><p>An eligible Hire Guarantee lead can return its lead cost when the professional is not hired and the required outcome is recorded within the displayed conditions.</p><h2>Refund purchased credits</h2><p>Open <strong>Credits</strong> and use the refund option if available. Enter the requested amount and review the calculated fee, final refundable amount and sufficient-balance check.</p><h2>Report a wrong charge</h2><p>Contact support with the credit transaction, lead or booking reference, date and a concise explanation. Do not send full card details.</p><h2>Important limits</h2><p>Used credits, included plan allowances, referral rewards and previously adjusted amounts may not be refundable to a payment method. Matchouse shows the eligible amount before submission.</p>

Understand automatic lead refunds, payment-method refund requests and how to report an incorrect credit charge.

Credit Refunds and Adjustments

Feedback

Roadmap

Changelog

Create an agency or professional business, invite team members and configure shared work.

Teams & Business Management

Set up a professional business profile, add services and manage team access on Matchouse.

Create and Manage a Service Professional Business

Set up an agency profile, review subscription access and configure branches and shared settings.

Create and Configure an Estate Agency

Invite colleagues, understand agency roles and manage member permissions.

Invite and Manage Agency Members

See how agency roles affect members, billing, subscriptions, listings, leads and chat.

Understand Agency Permissions and Shared Work

This legacy article is now covered by Create and Configure an Estate Agency.

Moved: Create and Configure an Estate Agency

Book services, manage appointments, configure availability and understand booking payments.

Bookings & Payments

Configure your booking timezone, opening hours, payments, acceptance rules and credit limits.

Set Up Booking Availability and Payment Preferences

Add service details, pricing, duration, delivery options, offers and assigned team members.

Create and Manage Bookable Services

Add booking team members, set repeating shifts and block unavailable time from the booking calendar.

Manage Booking Teams, Shifts and Blocked Time

Understand online booking charges, deposits, VIP hours, late cancellations and provider payouts.

Booking Payments, Platform Fees, VIP Hours and Cancellations

Choose a service, professional and time, then review and confirm your appointment.

Book a Service on Matchouse

View upcoming, past and cancelled bookings, contact the provider, cancel and leave a review.

Manage Your Appointments as a Customer

Review the booking calendar, respond to requests, update appointment status and manage client records.

Manage Your Provider Calendar, Appointments and Clients

Find, save and share homes, create property listings, manage availability and arrange viewings.

Property

List a rental or sale property as a Landlord or Estate Agency and submit it for review.

Create a Property Listing

Edit listing details, publish or unpublish, update availability and review performance.

Manage a Property Listing and View Analytics

Search property in map or list view, save a listing, share it or report a concern.

Find, Save, Share and Report a Property

Understand Processing, Active and Inactive property states and what to do after rejection.

Property Listing Review and Publication Status

Propose, accept, decline, reschedule or cancel a property viewing in Matchouse chat.

Arrange and Manage a Property Viewing

This legacy article is now covered by Find, Save, Share and Report a Property.

Moved: Find, Save, Share and Report a Property

Create posts, follow people and businesses, search Matchouse and manage saved content.

Community & Discovery

Create a Matchouse post with text, photos or a poll, add disclosures, then edit or delete it.

How to Create, Edit and Delete a Post

Use the social controls on Matchouse posts and manage the content you save.

How to Reply, Like, Repost, Share and Bookmark Posts

Follow profiles on Matchouse and use the Following feed to keep up with their posts.

How to Follow People and Businesses

Search posts, properties, professionals and businesses, then refine Marketplace results with filters.

How to Search Matchouse and Use Marketplace

Bookmark posts and save properties privately so you can return to them later.

How Saved Posts and Saved Properties Work

This legacy article is now covered by How to Search Matchouse and Use Marketplace.

Moved: How to Search Matchouse and Use Marketplace

Create an account, choose and switch roles, manage your profile and use Matchouse across devices.

Getting Started & Accounts

This legacy article is now covered by Create a Matchouse Account.

Moved: Create a Matchouse Account

Register with your name and email, verify your address and complete role onboarding.

Create a Matchouse Account

Compare the six current roles and understand how role choice changes your tools.

Choose the Right Matchouse Role

Use one login for several Matchouse roles and move between role workspaces.

Add or Switch Matchouse Roles

Update profile details, phone numbers, regional settings, theme and security sessions.

Edit Your Profile and Account Settings

List a rental property, find services, post jobs and use Matchouse as a landlord.

Landlord Quick Start

Search for a home, save properties, post jobs and book services as a tenant.

Tenant Quick Start

Search sale properties, save listings, arrange viewings and find services as a buyer.

Buyer Quick Start

Create or join an agency, manage listings, teams, leads, chat and bookings.

Estate Agency Quick Start

Build a professional profile, publish services, find jobs and manage bookings.

Service Professional Quick Start

Post a job, compare providers, chat and book services as a service seeker.

Service Seeker Quick Start

Understand the profile information other Matchouse users may see and how to review it.

What Is Public on Your Matchouse Profile?

Permanently remove your Matchouse account and understand what to check first.

Delete Your Matchouse Account

Learn how the Matchouse social marketplace adapts tools to your roles, profiles, permissions and activity.

What Is Matchouse and How Do Its Tools Work?

Use the Matchouse web app, install the PWA and understand browser and native notification support.

Use Matchouse on Mobile and Desktop

This legacy article is now covered by What Is Matchouse and What Can You Do Here?.

Moved: What Is Matchouse and What Can You Do Here?

Post jobs, publish services, discover opportunities and understand lead access.

Services & Leads

Create a job in Matchouse so suitable professionals and businesses can respond.

Post a Job or Service Request

Add services to an individual or business profile so customers can understand and book your work.

Publish and Manage Professional Services

Review provider conversations, compare profiles and record the professional you hire.

Manage Responses to Your Job

This legacy article is now covered by Post a Job or Service Request.

Moved: Post a Job or Service Request

Browse matched service requests and decide which opportunities fit your work.

Find and Evaluate Jobs in the Lead Board

Learn where Matchouse leads come from and what access means for providers and agencies.

Understand Service Leads and Profile Leads

Compare credit unlock, Message now and pay later, and Hire Guarantee before contacting a lead.

Choose a Lead Access Option

Use the available message and contact controls after opening a Matchouse lead.

Contact and Manage an Opened Lead

Understand why lead credit costs vary and where to confirm the current price.

How Matchouse Lead Pricing Works

This legacy article is now covered by Choose a Lead Access Option.

Moved: Choose a Lead Access Option

This legacy article is now covered by Understand Service Leads and Profile Leads.

Moved: Understand Service Leads and Profile Leads

Use Matchouse chat, arrange property viewings, manage group conversations and control alerts.

Messaging & Notifications

Send messages about profiles, properties, service leads and bookings, and understand locked chats.

Use Matchouse Chat

Review in-app alerts, enable push notifications and troubleshoot blocked permissions.

Manage Matchouse Notifications

Choose which team roles join shared agency or professional business conversations.

Manage Agency and Professional Business Group Chats

This legacy article is now covered by Manage Matchouse Notifications.

Moved: Manage Matchouse Notifications

This legacy article is now covered by Use Matchouse Chat.

Moved: Use Matchouse Chat

Understand credits, subscriptions, transactions, refunds and referral rewards.

Plans, Credits & Billing

Learn where credits are used, how balances work and why lead and booking charges vary.

Understand Matchouse Credits

Create or change your referral code, share your link and review earned credit rewards.

Refer a Friend and Track Referral Rewards

Purchase credits, confirm the amount and payment, and check the updated balance.

Buy Matchouse Credits

Review current plan features, included allowances, trials, renewal terms and purchase route.

Understand Matchouse Subscription Plans

Review credit purchases and usage, then check whether a balance can be returned to the payment method.

View Credit Balance, Transactions and Refundable Amount

Build trust, request reviews, verify your identity, report problems and stay safe.

Reviews, Verification & Safety

Use the Verification Centre, complete the provider check and understand public verification indicators.

Verify Your Identity on Matchouse

This legacy article is now covered by Verify Your Identity on Matchouse.

Moved: Verify Your Identity on Matchouse

Send Matchouse a report about a post, person, business or property listing.

Report Content, Profiles or Listings

Understand the baseline rules for posts, profiles, listings, chat, reviews and marketplace activity.

Matchouse Community Standards

This legacy article is now covered by Matchouse Community Standards.

Moved: Matchouse Community Standards

Recognise payment pressure, impersonation, fake listings and attempts to move you away from safe checks.

Avoid Common Property and Service Scams

Protect your password, login codes, devices and active sessions.

Keep Your Matchouse Account Secure

Leave, invite, sync and dispute reviews connected with real Matchouse interactions.

How Reviews Work on Matchouse

Understand public content, private account data and safer sharing across profiles, listings and chat.

Privacy and Personal Information on Matchouse

This legacy article is now covered by How Reviews Work on Matchouse.

Moved: How Reviews Work on Matchouse

Troubleshoot access, contact support, report bugs and follow product changes.

Support & Product Updates

Find release notices and understand how changing product details affect Help Centre guidance.

Follow Matchouse Product Updates

Submit a reproducible bug report or a focused product suggestion to Matchouse.

Report a Bug or Suggest a Feature

Check role, organisation, permissions, plan, device and status when a Matchouse control is unavailable.

Troubleshoot Missing Features or Access

This legacy article is now covered by Follow Matchouse Product Updates.

Moved: Follow Matchouse Product Updates

Send support the right account, listing, lead, booking or payment details without exposing sensitive information.