How to Create an Estate Agency Account on Matchouse
Learn how to create, complete and submit a new estate agency account on Matchouse, including role selection, business details and agency verification.
Last updated 12 days ago
Create a free estate agency profile on Matchouse to showcase your agency, manage listings, add team members and connect directly with buyers, sellers, landlords and tenants.
The setup process only takes a few minutes. Agency accounts must be reviewed and approved before full access is granted.
Before you begin
Have the following information ready:
Your agency’s business name
Branch name, where applicable
A short agency description
Business logo
Cover image
Areas your agency serves
Business email address
Agency contact and company information
Website and social media details, where available
Using an official business email address and accurate company information can help prevent delays during verification.
Step 1: Create or log in to your Matchouse account
Go to Matchouse and select the option to create an account.
Enter your login details or sign in if you already have a personal Matchouse account.
You can use one Matchouse account to access different platform roles.
Step 2: Choose Estate Agency as your role
On the Choose your role page, select Estate Agency.
The Estate Agency role is designed for agencies that want to:
Create and manage property listings
Build a public agency profile
Add branches and team members
Receive direct enquiries
Connect with landlords, sellers, buyers and tenants
Post jobs or book services for the agency
After selecting Estate Agency, click Create & Login to continue.
Step 3: Choose your agency account type
You will be asked whether you want to create a new agency or join an agency that already exists on Matchouse.
Create an agency
Choose Create an agency when:
Your business is not currently registered on Matchouse
You are the agency owner, director or authorised account administrator
You want to create and manage the main agency profile
Join an agency
Choose Join an agency when:
Your agency already has a Matchouse profile
You are joining as an employee or team member
Another person in your business already manages the agency account
Do not create a duplicate agency profile if your business is already registered. Select Join an agency instead.
Select the appropriate option and click Next.
Step 4: Start your agency account request
When creating a new agency, Matchouse will explain the account verification process.
Click Create to open the agency registration form.
Agency accounts are reviewed to help keep Matchouse secure, accurate and free from fraudulent or duplicate business profiles.
Verification may take up to 48 hours, depending on the information provided and the number of applications being reviewed.
Add screenshot: Submit your details to create an agency account
Step 5: Complete your business details
The first stage of the form asks for your agency’s main business information.
Complete the required fields carefully.
Business name
Enter the full trading or registered name of your estate agency.
Example:
Smith & Co Estate Agents
Branch
Enter the branch name where applicable.
This field may be left blank if your agency only has one office or does not use separate branch names.
Example:
Manchester City Centre
Description
Write a clear introduction to your agency. Explain:
The areas you cover
Whether you provide sales, lettings or property management
The type of clients you support
What makes your agency different
Your experience or specialist services
Avoid adding phone numbers, email addresses or promotional links inside the description unless the form specifically requests them.
Business logo
Upload a clear, high-quality version of your agency logo.
A square or landscape image with a clean background normally works best.
Cover image
Upload an image that represents your agency.
This could include:
Your office
Your team
A branded agency graphic
A high-quality property image
The local area your agency covers
Service area
Enter the town, city, postcode or area where your agency operates.
You can then use the radius control to define how far your agency provides services.
Business email
Use an official agency email address wherever possible.
For example:
Using a registered business email address rather than a personal email can help the verification process.
Add screenshot: Agency creation form
Step 6: Complete the remaining setup sections
The agency setup form contains four stages:
1. Business Details
Add your agency name, description, branding, contact information and service area.
2. Preferences
Choose the property and service preferences that apply to your agency.
Complete these accurately so Matchouse can provide more relevant enquiries, connections and platform recommendations.
3. Branches
Add your agency branches where applicable.
You may be asked to provide information such as:
Branch name
Address
Contact details
Areas covered
Team or branch information
Agencies with one location can continue with their primary business details.
4. Social & Submit
Add your website and relevant social media profiles.
Review all information before submitting your application. Make sure that:
Your business name is correct
Your contact details are current
Your images display properly
Your service areas are accurate
Your agency description is complete
Your company information can be verified
Step 7: Submit your agency profile for verification
Once every required section has been completed, submit your agency account request.
The Matchouse team or verification system will review the information provided.
During this time, you may have limited access to agency management features.
You may be contacted if additional information is required.
Step 8: Access your agency account after approval
Once approved, you can begin managing your agency on Matchouse.
Depending on the features available to your account, you can:
Complete and publish your agency profile
Add branches
Invite team members
Create and manage listings
Receive direct enquiries
Connect with landlords, sellers, buyers and tenants
Manage leads
Post jobs
Book services
Build your agency’s reviews and reputation
Your profile information should be kept accurate and updated whenever your business details change.
Frequently asked questions
Is it free to create an agency account?
Yes. Estate agencies can create a Matchouse agency profile without paying a setup fee.
Some additional products, services or premium features may have separate pricing.
How long does agency verification take?
Verification may take up to 48 hours. Applications with complete and accurate information may be processed more quickly.
Why does my agency need to be verified?
Verification helps Matchouse reduce fake, duplicate and misleading business profiles. It also helps users identify genuine agencies and professionals.
What should I do if my agency already exists?
Select Join an agency instead of creating a new agency account.
Your request may need to be approved by the agency owner or an authorised administrator.
Can I add my team later?
Yes. Once your agency account is approved, you can invite team members and manage their access from your agency account.
What happens if my application is not approved?
Check that you have provided:
An official business email
Accurate company information
A valid agency website, where available
Clear logo and cover images
Correct contact information
A complete agency description
Matchouse may ask for additional evidence before approving the account.
Need help?
Contact Matchouse Support if:
Your agency is already listed but you cannot join it
Your application has been pending for more than 48 hours
You selected the wrong account type
You need to update information after submitting
You are having difficulty uploading your logo or cover image