Contact and Manage an Opened Lead

Use the available message and contact controls after opening a Matchouse lead.

Last updated 9 days ago

After you open or otherwise access a lead, Matchouse shows the contact actions available for that opportunity.

Respond effectively

  1. Open the lead and review the full request.
  2. Use Message to start or continue Matchouse chat.
  3. If shown, use call, email or profile actions only for the purpose of the request.
  4. Introduce yourself, address the specific need and give clear next steps.
  5. Update the outcome when Matchouse asks whether you were hired.

Team access

Agency and professional business conversations may include approved team members according to chat settings and permissions.

Problems with a lead

If details are missing, misleading or unusable, keep the lead link and contact support. Do not publish the customer's private information in a post or review.

See Credit Refunds and Adjustments for credit-related issues.