See what's new and find answers to common questions.

Feature Updates & Common Questions

Wondering what’s changed on the platform? Here’s how to stay updated with our latest improvements.

What’s new on Matchouse

Found something that’s not working or have an idea to improve the platform? Here’s how to share it with us.

How to Report a Bug or Suggest a Feature on Matchouse

Not seeing a button, tab, or feature? Here's why it might be hidden or restricted based on your role or setup.

Why Can’t I Access a Feature? Common Limitations Explained

Stay informed about what’s new, what’s changing, and what’s coming next on Matchouse.

Where to Find Announcements, Updates & Platform News

Need help with your account or stuck on something? Here's how to reach our support team or find quick answers.

How to Contact Support at Matchouse

Matchouse runs as a Progressive Web App (PWA), giving you a smooth, app-like experience across all devices — without needing to download from app stores.

Mobile vs Desktop Experience: How Matchouse Works Across Devices

Common questions about how Matchouse works, installing the app, and how we’re building the platform for the long term.

Frequently Asked Questions (General)

Feedback

Roadmap

Changelog

Set up your account, choose your role, and learn how Matchouse works.

Getting Started & Profiles

Discover how Matchouse connects people with properties and services, and how to get started based on your role.

How to sign up and choose your role

Learn how to register, verify your email, and set up your Matchouse profile in just a few steps. Creating your account is fast, free, and flexible.

How to Create an Account on Matchouse

Learn how to set up a verified estate agency account or join an existing agency on Matchouse. Access powerful tools, manage leads, and collaborate with your team — all using a single login.

Creating or Joining an Estate Agency on Matchouse

Matchouse supports flexible user roles so you can rent, buy, hire, earn, or manage property and services — all from one account. Learn what each role offers and how to switch between them.

Understanding User Roles on Matchouse

Matchouse gives you the freedom to switch roles anytime — whether you're listing property, offering services, or managing an agency. No need for multiple logins. One account does it all.

Switching Between Roles on Matchouse

Boost your trust, visibility, and chances of getting matched by verifying your email, phone number, or ID. Here’s how it works and why it matters.

How to Verify Your Profile (Email, Phone & ID)

Need to update your contact info, change your bio, or remove your account? Here’s how to manage your Matchouse profile safely and correctly.

How to Edit or Delete Your Profile on Matchouse

Everything you need to know to list your property, connect with tenants or buyers, and manage your rental or sale activity with full control — all for free.

Getting Started as a Landlord on Matchouse

Looking for your next home? Matchouse helps you connect directly with landlords, estate agents, and property options that match your lifestyle — without middlemen.

Getting Started as a Tenant on Matchouse

Buying a property? Matchouse helps you connect directly with landlords, agents, and sellers — without chasing listings or missing hidden opportunities.

Getting Started as a Buyer on Matchouse

Matchouse is built to help estate agents connect with serious leads, manage property activity, and grow their portfolio — without paying upfront or losing control.

Getting Started as an Estate Agent on Matchouse

Offer your skills, grow your business, and connect with high-intent clients — all from one place. Whether you’re a tradesperson, tech expert, cleaner, designer, tutor, or consultant, Matchouse helps you find the right work faster.

Getting Started as a Service Professional on Matchouse

Need something done? From property-related tasks to everyday services like tutoring, design, repairs, or removals — Matchouse connects you with trusted professionals, fast.

Getting Started as a Service Seeker on Matchouse

Your Matchouse profile is more than a formality — it’s your reputation. A strong, trustworthy profile helps you connect faster, get better responses, and grow your success on the platform.

Tips for Profile Trust & Reviews

Trust is everything on Matchouse. Whether you're a landlord, tenant, buyer, estate agent, or service professional, your reputation plays a big role in how others interact with you. Here's how to build it from day one.

Tips for Building Trust and Getting Reviews

Your Matchouse profile is designed to help others connect with you easily while keeping your sensitive details secure. Here's exactly what is shown publicly, and what stays private.

What’s Public vs Private on My Profile?

Need a break? Whether you're stepping away temporarily or leaving for good, Matchouse makes it easy to manage your account status. You’re always in control.

Deactivating or Deleting Your Account

Starting out on Matchouse? Here are answers to the most common questions from new users — whether you're here to list, earn, hire, or search.

Common Onboarding FAQs

Yes, you can! Matchouse allows landlords, tenants, buyers, and even service seekers to connect with verified estate agents – but the process is designed to keep you in control.

Can I Get Help from Agents Too?

Post properties, services, or tasks and manage your listings easily.

Listings, Jobs & Requests

Listing a property on Matchouse is fast, free, and designed to help you find quality tenants or buyers without middlemen. Whether you're a landlord or a verified estate agency, you can list in just a few steps.

How to List a Property on Matchouse

Not every property or service needs a public listing. On Matchouse, you can find or connect with the right people simply by completing your profile. Our smart matching system works behind the scenes to introduce you to buyers, tenants, landlords, or agents — no manual listing needed.

How to Connect Without a Public Listing on Matchouse

Need help with something? Whether it’s repairs, removals, photography, IT support, or any other task — you can request services directly on Matchouse and get connected with trusted professionals fast.

How to Post a Service Request

Whether you're a freelancer, agency, or part of an estate agency team, Matchouse lets you post your services and receive high-intent leads from users actively seeking help.

How to Post a Service Offer (as a Professional or Estate Agency)

Whether you're a landlord, estate agent, or service professional, managing your property or service visibility is simple on Matchouse. This guide covers how to edit, pause, or remove listings and service offers — and how that impacts smart matching, leads, and your profile visibility.

Editing or Removing a Listing or Service Offer

What happens after posting

Matchouse doesn’t just show listings randomly — it intelligently connects users based on intent, location, service type, and profile completeness. Whether you're offering or requesting something, smart matching helps you find the right people faster.

How Smart Matching Works on Matchouse

This will explain what gets reviewed, why some listings or offers are held for moderation, and the key rules for property and service visibility.

Listing Approval & Platform Rules

On Matchouse, users can either post a request or create a listing, depending on what they want to achieve. Understanding the difference helps you choose the right action based on your goals, whether you’re offering a service, managing a property, or looking for help.

Request vs Listing – What’s the Difference?

Can users see each other’s listings?

Understanding who can view property listings and service offers on Matchouse is essential for privacy, discoverability, and making the most of smart matching. This guide explains how visibility works for each user role and how to increase your chances of getting matched without compromising control.

Can Users See Each Other’s Listings?

Whether you're listing a property, posting a service offer, or exploring how Matchouse works behind the scenes, here are answers to the most common questions we get from users about listings, services, and visibility.

 FAQs for Property & Service Listings

Chat, send offers, and manage replies with simple tools.

Messaging, Offers & Communication

The Matchouse chat system is one of the platform’s most powerful features. It’s designed not just for messaging, but for real collaboration across property and service transactions. Whether you're renting a property, hiring a service professional, or managing a property deal with multiple parties — Matchouse chat keeps everything in one place.

How the Matchouse Chat System Works

When you receive an offer or service request on Matchouse, you’re in control of how you respond. Whether you’re a landlord reviewing tenant offers, a professional being hired for a job, or an estate agent receiving a buyer enquiry — this guide shows you exactly how to manage those interactions.

How to Accept or Decline Offers and Requests

Stay informed, take action faster, and never miss an opportunity — Matchouse’s smart notification system keeps you updated based on your role, activity, and profile preferences.

Understanding Notifications & Alerts on Matchouse

Matchouse is built around smart communication — making sure you never miss a message, lead, or offer. Whether you’re a landlord, buyer, tenant, estate agent, or service professional, knowing how to respond quickly and effectively will help you close deals faster and build trust with users.

How to Respond to Messages, Offers & Lead Notifications on Matchouse

This article explains how professionals and estate agencies can join existing chats, the rules around invitations, and how lead access works when collaborating across roles.

How Estate Agents and Professionals Join Group Chats

Matchouse’s chat system is built to support seamless collaboration between estate agencies, service professionals, and clients. For agency owners and professional business accounts, managing team access to chats is a powerful feature that enables internal coordination and smart client servicing — all in one place.

Chat Settings for Agencies and Professional Teams

Staying on top of messages, lead alerts, and chat invites is key to making the most of Matchouse. Whether you're a landlord, agent, buyer, or service professional, the platform makes it easy to customise how and when you're notified.

How to Manage Notifications and Chat Alerts

While both actions involve communication and agreement on Matchouse, booking a service and renting a property follow distinct paths, require different steps, and involve different roles. This guide helps you understand the key differences in how messaging, offers, and collaboration work for each scenario.

Booking a Service vs Renting a Property

Matchouse offers two primary ways to communicate with other users: Direct Messaging and Match Messaging. While both serve to connect people, they work differently based on how the interaction begins and what permissions are in place.

 Direct Messaging vs Match Messaging

Clear communication is at the heart of how Matchouse works — whether you're arranging viewings, hiring professionals, or discussing service offers. Here are the most frequently asked questions about how communication works across different user roles and chat types on the platform.

FAQs About Communication on Matchouse

Learn how credits, payments, and subscriptions work.

Billing, Credits & Payments

Learn how Matchouse Credits work, where they’re used, and how to manage your credit balance effectively. Get full control over your lead purchases without hidden fees or monthly costs.

Understanding Matchouse Credits

Learn when and how credit refunds or adjustments are possible on Matchouse. This article explains refund eligibility, platform error handling, and the conditions for credit reimbursement under different lead purchase models.

Refunds or Credit Adjustments

Explore the available credit bundles on Matchouse, how pricing works, and how to choose the right package for your business needs. This guide also explains credit validity, usage flexibility, and budgeting tips.

Understanding Credit Packages and Pricing

Step-by-step guide to buying credits and using them for lead access or premium features on Matchouse.

How to Purchase and Use Matchouse Credits

Learn how Matchouse’s optional subscriptions work, what benefits they offer, and why most users can succeed without needing one.

Subscription Plans & Optional Upgrades

Understand how lead prices are calculated on Matchouse, what affects the cost, and how to choose the right value for your business.

How Matchouse Lead Pricing Works

Learn how to check your current credit balance, view recent transactions, and download invoices from your dashboard.

Where to View Your Credit Balance and Transactions

Understand the two core types of leads on Matchouse — how they’re generated, what makes them different, and how to respond effectively.

Types of Leads on Matchouse (Profile Leads vs. Service Request Leads)

Explore the three lead models on Matchouse — FastTrack, EngageNow, and HireGuarantee — and choose the one that best fits your budget, strategy, and risk level.

Choosing the Right Lead Purchase Model

Learn how FastTrack Leads™ work on Matchouse, when to use them, and why they’re ideal for urgent or high-value opportunities.

FastTrack Leads™ – Instant Lead Access

Understand how HireGuarantee Leads™ protect your credits and ensure you only pay if you're hired — ideal for high-value jobs and serious clients.

HireGuarantee Leads™ – Pay Only When Hired

Learn how Matchouse delivers service requests to your account, how to manage them through your Lead Board, and how to respond effectively.

Receiving & Managing Service Requests

Learn how to navigate your Lead Board, filter the right jobs, and evaluate which service requests are worth unlocking for your business.

Finding & Evaluating Service Requests on Your Lead Board

Discover how Matchouse’s flexible, pay-as-you-go lead system helps professionals cut costs, reduce wasted time, and focus only on high-quality opportunities.

How Matchouse’s Lead System Saves You Time & Money

Stay safe with tips on verification, reviews, and reporting.

Trust, Safety & Moderation

Identity verification on Matchouse is designed to increase trust, improve visibility, and protect the community from spam or fraud — without making it complicated. While not mandatory for most users, verification helps you stand out and get better results.

How Identity Verification Works on Matchouse

Verification on Matchouse isn’t just a badge — it’s a signal of trust, credibility, and serious intent. Whether you're offering services, listing a property, or hoping to connect with reliable users, verified profiles perform better across the board.

Why Verification Matters on Matchouse

At Matchouse, maintaining a trusted and respectful environment is a top priority. If you come across a user, property listing, or service offer that seems suspicious, misleading, or inappropriate, you can report it directly from the platform. Your feedback helps keep the community safe for everyone.

Reporting a User or Listing on Matchouse

Learn how Matchouse’s community standards protect trust, ensure fairness, and keep every interaction safe and respectful for all users.

Matchouse’s Community Standards

At Matchouse, we aim to create a high-trust environment where users can confidently list, connect, and transact. To maintain platform quality, all content—including property listings, service offers, user profiles, and reviews—is subject to moderation.

Moderation Process for Listings, Profiles and Reviews

When users don’t follow Matchouse’s guidelines, certain restrictions may apply to protect the platform and its community. This article explains what those restrictions mean, why they happen, and how to resolve them.

 Understanding Account Restrictions and Bans

To maintain quality, trust, and prevent fraudulent activity, Matchouse verifies all estate agency accounts before granting full access. This verification confirms that agencies are legitimate businesses with qualified professionals.

Business & Accreditation Verification for Estate Agencies



Matchouse's chat system is built to help users connect easily and collaborate with confidence. Whether you're negotiating a rental, making a service offer, or working on a property deal with multiple parties, we’ve designed the chat tools to keep communication transparent, traceable, and secure.

Keeping Communication Safe Within the Chat System

Online marketplaces can attract fraudsters — but Matchouse is built with multiple layers of protection, verification, and smart detection to stop scams before they reach you. Here's what to look out for and how we keep your experience safe.

Common Scams & How Matchouse Prevents Them

Your Matchouse account holds important details about your properties, services, and client connections. Keeping it secure helps protect not only your personal data, but also the trust you build on the platform. Here’s how to safeguard your account effectively.

Keeping Your Matchouse Account Secure

Ratings and reviews are at the heart of trust on Matchouse. Whether you're offering a service, managing property, or searching for your next rental or professional help — feedback helps everyone make better, safer decisions.

Understanding the Rating & Review System on Matchouse

Your privacy matters at Matchouse. We’re committed to transparency, data safety, and giving you full control over your information. Below are the most frequently asked questions about how we handle privacy on the platform.