How to Contact Support at Matchouse
Need help with your account or stuck on something? Here's how to reach our support team or find quick answers.
Last updated 8 months ago
Need Support?
If you’re facing a technical issue, have a question about your account, or just need help using the platform — we’re here to assist.
You can reach us in the following ways:
1. Help Centre
Most common questions can be answered through our Help Centre:
help.matchouse.com
You’ll find detailed guides based on your role, covering how to use features, troubleshoot problems, and manage your account.
2. Ask Our AI in the Help Centre
Not sure where to start? Use the built-in assistant in the Help Centre to get instant answers or find the right article.
It's available anytime to guide you through platform features or quick fixes.
3. Live Chat
You can also reach us directly through the live chat icon on the website or app.
Our team responds as quickly as possible during working hours.
4. Email Us
Still need help?
For anything urgent or account-specific, you can email us directly:
We aim to respond within 1 working day.
Tip: Please include relevant details (your account role, what you're trying to do, and any screenshots if possible). It helps us resolve your issue faster.