Why Can’t I Access a Feature? Common Limitations Explained

Not seeing a button, tab, or feature? Here's why it might be hidden or restricted based on your role or setup.

Last updated 8 months ago

Matchouse offers different tools depending on what role you’ve selected and how your profile is set up.

If you can’t access a feature, here are the most common reasons:

Some features only unlock after you choose a role like:

Solution: Go to your Profile Settings and select the role that best fits how you want to use the platform.

Each role is designed with tailored tools. For example:

Only Landlords and Estate Agents can post property listings
Only Service Professionals and Estate Agents can post service offers or view job leads
Only Estate Agencies have team chat controls

If you’ve chosen the wrong role, you can update it in your settings.

Some features remain hidden until key steps are completed, such as:

Tip: Check for prompts or alerts at the top of your dashboard guiding you on what’s missing.

Some tools may be part of a credit-based or subscription-based feature, such as:

These will be clearly labelled with pricing info if applicable.

Occasionally, certain advanced settings are only available on desktop while the mobile version is being updated.

Solution: Try switching to the desktop site or check back after the next mobile update.

If something seems off or you believe you're eligible for a feature: