How to Accept or Decline Offers and Requests
When you receive an offer or service request on Matchouse, you’re in control of how you respond. Whether you’re a landlord reviewing tenant offers, a professional being hired for a job, or an estate agent receiving a buyer enquiry — this guide shows you exactly how to manage those interactions.
Last updated 8 months ago
1. 🔎 Where Offers and Requests Appear
Depending on your role, you’ll see offers and requests in slightly different places:
2. ✅ Accepting an Offer or Request
When you're ready to move forward, here’s how to accept:
From a Chat or Message:
Open the chat where the offer or request appears.
Click Accept Offer or Confirm Hire.
This will confirm the connection, and both parties can proceed with the next steps.
From the Offers or Leads Tab:
Click the specific lead or request to open the details.
Review the information (user profile, request, price if any).
Click Accept.
Real Example:
A landlord receives an offer from a tenant for a two-bed flat in Leeds. They open the message, review the tenant’s profile and move-in date, and click “Accept.” The tenant is notified immediately and the chat stays active for ongoing coordination.
3. ❌ Declining an Offer or Request
You may choose to decline if it’s not the right fit:
Click the request or offer from your Messages, Offers, or Leads tab.
Click Decline.
You can optionally send a message explaining why (e.g., property no longer available, price too low, timing doesn’t work).
Real Example:
A mortgage advisor receives a lead from a buyer looking for a loan amount far outside their range. They politely decline and use the custom message option to recommend another specialist.
4. ✨ What Happens After You Accept
Once accepted:
The user who sent the offer/request is notified.
A dedicated chat opens (or continues) between both parties.
You can now exchange messages, share files, schedule viewings, or coordinate the job.
Service Professionals & Estate Agents:
If the offer is from a paid service request, the lead must be purchased first before you can accept or join the chat. Once accepted:
You gain access to the requestor’s full details.
You can continue collaboration via secure chat.
5. 🔐 Can I Reverse an Acceptance?
At the moment, offers and hires are final — but you can:
Pause the chat if the deal falls through.
Send a follow-up message explaining the change.
Decline future steps in the conversation.
This keeps everything transparent and protects both sides from confusion.
6. ⚠️ Tips for Responding Efficiently
Always respond within 24 hours to keep your response rate high.
Use polite, clear language — even when declining.
Review profiles and service/job details carefully before accepting.
Don’t leave offers sitting — either respond or archive to keep things tidy.
7. 📌 FAQs
Can I negotiate before accepting?
Yes! Use the chat to ask questions or propose changes before clicking "Accept".
What happens if I ignore a request?
Unanswered offers expire after a set time, and you may miss out on future matching opportunities.
Can I receive multiple offers at once?
Yes. You can choose to accept or decline each one individually.
Does Matchouse charge a fee for accepting offers?
No. Accepting offers is free. Only professionals and agents may pay for service request leads — but responding is always in your control.
💡 Final Tip: Keep Your Profile Sharp
A complete, high-quality profile builds trust and increases your chances of receiving offers — and getting a yes when you send one.