How to Manage Notifications and Chat Alerts

Staying on top of messages, lead alerts, and chat invites is key to making the most of Matchouse. Whether you're a landlord, agent, buyer, or service professional, the platform makes it easy to customise how and when you're notified.

Last updated 8 months ago

1. 🔔 Where Notifications Appear

Matchouse notifies you in three main ways:

		Notification Type Where You See It Examples
In-Platform Alerts	Notification icon (🔔) in your dashboard	New message, new lead, offer received
Email Notifications	Your registered email address	Lead alerts, verification updates
Chat Alerts	In the messaging area or chat thread	New message or group chat invite

2. ⚙️ Customising Your Notification Preferences

To manage how you’re notified:

Go to your Dashboard
Click your Profile Icon in the top right
Select Settings
Choose Notification Settings

From here, you can:

Enable or disable email notifications
Choose which types of messages you want alerts for (e.g. messages, offers, lead updates)
Set preferences for sound or push alerts (mobile)

💡 TIP: Keeping email notifications enabled helps you stay updated even when you're not logged into the platform.

3. 🧠 Smart Chat Alerts

Matchouse uses intelligent alerts to ensure you don’t miss anything important:

		Chat Type Alert Trigger Who Gets Notified
Direct Message	When a user sends a message	The recipient
Group Chat Invite	When you're invited to a group chat	All invitees
Offer Message	When an offer is sent or responded to	Both parties
Service Request Chat	When a lead is purchased and a chat is opened	The buyer of the lead

✨ Example: You’re a mortgage advisor who just accepted a service request. You’ll instantly be added to a chat with the buyer and notified so you can introduce yourself and begin collaborating.

4. 🔐 Control Who Sees What (Agency & Team Accounts)

Estate agencies and service professionals with business accounts can manage chat visibility:

Admin role: Can access all chats and assign roles
Moderator role: Can view assigned chats only
Member role: Limited access, based on role settings

Go to:

Dashboard > Agency or Business Settings > Chat Settings
From here, you can:

Set auto-join rules for team members
Allow chat access by role or individual
Control visibility of shared or internal chats

💬 Scenario Example: A lettings agency creates a group chat for “Repairs – West London Properties” and assigns only the maintenance team (set as Members) to access that thread.

5. ✅ Recommended Notification Settings (By Role)

	Role Recommendations
Landlord	Enable all email and message alerts to respond quickly to tenant or agent messages
Estate Agent	Set chat alerts for leads and buyer messages, and use team role controls for internal access
Service Professional	Turn on service request alerts and enable email reminders for missed opportunities
Buyer / Tenant / Seeker	Enable match and message alerts so you don’t miss replies or new opportunities

FAQs

Can I mute a conversation?
Yes. Open the chat, click the three-dot menu, and select Mute Conversation.

Can I get mobile push notifications?
Yes. Enable browser or app notifications from your device settings to receive real-time alerts.

I missed a message. What should I do?
Don’t worry—missed messages will remain in your inbox. You’ll also receive a daily summary email if you have unread items.

Can I turn off all notifications?
Yes, but it’s not recommended. Turning off all alerts means you may miss time-sensitive leads or messages.

💬 Need Help?

If you need help configuring your chat alerts or want to ensure your team gets notified correctly, click the Live Chat icon or visit the Team Settings in your business account dashboard.