How to Respond to Messages, Offers & Lead Notifications on Matchouse

Matchouse is built around smart communication — making sure you never miss a message, lead, or offer. Whether you’re a landlord, buyer, tenant, estate agent, or service professional, knowing how to respond quickly and effectively will help you close deals faster and build trust with users.

Last updated 8 months ago

1. 📥 Where Messages, Offers & Notifications Appear

You’ll receive updates in multiple places depending on your role and activity:

		Type Where It Appears Who Can Access
💬 Messages	Dashboard → Messages tab	All roles
📨 Offers	Inside chat threads (attached to property or service)	Landlords, Agents, Buyers, Tenants
🚀 Lead Notifications	Dashboard → Leads tab and via Email	Estate agents & service professionals
🛎️ System Notifications	Bell icon on top bar + Email	All roles

2. ✉️ Message Types You Might Receive

Each type of user has different message opportunities:

	User Role Messages You Might Receive
Landlord	Enquiries from tenants, buyers, or agents
Estate Agent	Lead invites from buyers or landlords, messages from hired clients
Service Professional	Messages from clients after purchasing a lead
Buyer/Tenant	Replies from agents, landlords, or service pros you've contacted
Service Seeker	Messages from professionals you've hired or connected with

3. 🧭 Navigating the Messaging Dashboard

To view and manage your conversations:

Click your profile icon and go to Dashboard
Select the Messages tab
Filter chats by:
- Active
- Offers Pending
- Hired
- Closed

Quick Actions Inside the Chat:

💬 Reply directly in real time
📎 Attach documents, images, or contracts
✅ Accept or Decline Offers securely
🔁 Switch to group chat (if part of a multi-role transaction)

4. 🛠️ Responding to Lead Notifications (For Pros & Agencies)

When you receive a lead notification (service request or profile match):

Go to your Leads tab
Click on the lead to view full details:
- User’s intent and location
- Service required or role type
- Message (if included)
Decide to:
- 💳 Purchase the lead to unlock chat access
- 🗂️ Save for later
- 🚫 Dismiss if not relevant

Once you purchase the lead, the chat opens and you can message the user instantly.

5. 🔄 Real-Life Scenario Examples

Scenario A – Buyer Responding to an Estate Agent

Zara, a first-time buyer, receives a message from a local estate agent about a 2-bed flat. She opens the chat, checks the photos, and asks a few follow-up questions. The agent replies within 5 minutes and invites her to a group chat with the seller and mortgage advisor.

Result: Zara books a viewing the same day.

Scenario B – Service Pro Responding to a Job Lead

Karan, a boiler engineer, gets notified of a new job in his area. He checks the lead, sees it’s for an urgent repair, and buys the lead. He instantly joins the chat and sends a quote. The tenant hires him within an hour.

Result: Lead converted into a paying job within 1 hour.

6. 🧠 Tips to Maximise Engagement

📲 Turn on push and email notifications
⏱️ Reply within 1 hour for better trust and higher conversion
📝 Write friendly, clear replies — show you’ve read the user’s message
🔒 Keep everything in-platform to stay protected under Matchouse terms

7. ❓FAQs

Q: I’m not receiving messages — what should I check?
A: Ensure your email is verified, notifications are turned on in settings, and your profile is complete.

Q: Can I respond to a lead without paying?
A: No — you need to purchase the lead to unlock full access to the chat for that request.

Q: Can I follow up if someone doesn’t respond?
A: Yes. You can send a gentle follow-up, but avoid spamming. A well-written single reminder works best.

Need Help?

If you're having trouble responding to leads or managing chats, click the live chat icon at the bottom-right of your screen. You can also explore more help articles in the Messaging, Offers & Communication section.