Understanding Notifications & Alerts on Matchouse

Stay informed, take action faster, and never miss an opportunity — Matchouse’s smart notification system keeps you updated based on your role, activity, and profile preferences.

Last updated 8 months ago

1. 📬 Where You'll Receive Notifications

Notifications are delivered across multiple channels for ease of access:

Type Where It Appears

In-App Alerts

🔔 Bell icon in the top navigation bar (real-time updates)

Email Notifications

Sent to your registered email address

Dashboard Notices

Displayed within the dashboard view for key activities

Chat Messages

Within the messaging panel when someone reaches out

2. 📚 Types of Notifications You Might Receive

Trigger Event Who Receives It What It Does

New message or chat invitation

All user roles

Alerts you to new messages or chat invites

New lead matched

Service professionals & estate agents

Informs you when your service or agency profile matches a user’s request

New service request posted

Service professionals & agencies (based on lead settings)

Shows potential job opportunities

Offer accepted or rejected

All user roles involved in a negotiation

Keeps track of offer progress

Profile viewed or favourited

Landlords, agents, service professionals

Lets you know when someone is interested

New review received

Estate agents, service professionals

Notifies you when feedback is submitted

Verification approved or declined

Users undergoing ID or agency verification

Informs you about the status of profile approval

System announcements (e.g. feature updates)

All users

Keeps you informed on platform improvements

3. 🛠️ Managing Your Notification Settings

Want to control what you’re alerted about?

  1. Click your profile icon

  2. Go to Profile Settings

  3. Select Notification Preferences

From here, you can enable or disable:

  • Email alerts for offers, leads, and matches

  • Push notifications (if enabled on your device)

  • Chat message alerts

  • General announcements

💡 Tip: We recommend keeping at least lead and chat alerts enabled so you don’t miss potential work or important property matches.

4. 🔍 Example Scenarios

✅ Scenario 1: A Buyer Contacts an Estate Agent

  • Buyer sends a message about a listed property.

  • Agent gets an instant in-app notification and email alert.

  • The chat opens in the messaging panel with full details.

✅ Scenario 2: A Landlord Receives a Match

  • A tenant profile matches a landlord’s rental listing.

  • Landlord gets a dashboard pop-up + email.

  • Can message or send an offer directly from the alert.

✅ Scenario 3: A Service Professional Gets a Job Lead

  • A tenant posts a request for cleaning services.

  • The system matches the job to a cleaning professional based on location and category.

  • The professional receives a lead notification in Leads > New Matches.

5. 📵 Why Didn't I Receive a Notification?

Check the following if you missed an alert:

  • Your email address isn’t verified or notifications are disabled

  • You unsubscribed from certain alerts

  • You haven’t completed your profile or selected any categories/locations

  • Your browser/app doesn’t have notification permissions enabled

💬 Need help? Reach out via the live chat in the bottom corner of the screen, and we’ll assist you in reviewing your notification settings.

✅ Key Takeaway

Stay on top of your property or service journey by enabling the right notifications. Matchouse keeps you updated, so you can act fast, close deals, and never miss out on valuable opportunities.