Understanding the Rating & Review System on Matchouse

Ratings and reviews are at the heart of trust on Matchouse. Whether you're offering a service, managing property, or searching for your next rental or professional help — feedback helps everyone make better, safer decisions.

Last updated 8 months ago

1. 🎯 Why Reviews Matter

Reviews provide real-world insight into how people work together on Matchouse. They:

  • Build trust by showcasing positive experiences

  • Help others choose reliable professionals or property contacts

  • Reward great service and transparency

  • Promote accountability across all user roles

2. 🧩 Who Can Leave Reviews?

Role Can Leave Reviews? Can Receive Reviews?

Landlords

✅ Yes

✅ Yes

Tenants

✅ Yes

✅ Yes

Buyers

✅ Yes

✅ Yes

Estate Agents

✅ Yes

✅ Yes (under agency profile)

Service Professionals

✅ Yes

✅ Yes

Service Seekers

✅ Yes

✅ Yes

💡 Reviews are tied to completed transactions, jobs, or active communication — you can only leave a review for someone you’ve interacted with meaningfully on the platform.

3. ✍️ How to Leave a Review

You’ll be prompted to leave a review after:

  • A service is marked as completed

  • A rental agreement is finalised

  • An offer is accepted and the job or communication ends

To leave a review:

  1. Go to your Dashboard

  2. Find the completed request, job, or conversation

  3. Click Leave a Review

  4. Rate the experience (1 to 5 stars) and write a short comment

4. 🛠️ Review Moderation & Fair Use

Matchouse encourages honesty — but also fairness. We review all flagged reviews for:

  • Spam or fake content

  • Discriminatory or offensive language

  • Reviews unrelated to a real interaction

⚠️ Reviews must follow our Community Guidelines to remain on the platform.

5. 🏢 How Reviews Work for Agencies

Estate agencies and service businesses receive reviews at the agency or business profile level, not under individual staff accounts. This helps:

  • Maintain a unified reputation

  • Ensure clients rate the company experience overall

  • Prevent confusion across multiple team members

🔁 Individual users working under an agency are encouraged to also build their own personal profile to gather separate feedback.

6. 💬 Can I Edit or Respond to Reviews?

  • Edit? No, you cannot edit reviews after posting.

  • Respond? Yes. Businesses and users can publicly reply to reviews to provide context or say thank you.

🧠 A polite, professional response can turn even an average review into a sign of your commitment.

7. 🌟 Tips to Earn Great Reviews

  • Be responsive and on time

  • Deliver what you promised (or more!)

  • Communicate clearly and respectfully

  • Ask for feedback once a task is complete

🎯 The more you engage, the better your reputation will grow.

FAQs

Can I delete a bad review?
No, but you can report it if it violates platform policies. Reviews are meant to reflect real experiences, even if they’re not perfect.

Will bad reviews affect my matching?
Yes. Your rating is one of the factors used in Matchouse's smart matching system.

Can I leave a review without a full transaction?
Only if you’ve had an active chat or accepted offer. We don’t allow random reviews with no context.

Need Help?

If you’re unsure why a review was posted or need help responding professionally, use the live chat to reach our support team, or explore the Trust & Safety section for more tips.