Matchouse’s Community Standards

🧭 Understanding Matchouse’s Community Standards

At Matchouse, we believe in creating a safe, fair, and empowering space for everyone. Whether you’re offering services, looking for a property, or managing transactions, our community standards exist to guide respectful behaviour and ensure trust across the platform.

These standards apply to all roles on Matchouse — including service professionals, landlords, tenants, buyers, estate agents, and service seekers.

1. Why Community Standards Matter

Matchouse connects people from different backgrounds, industries, and goals. Our platform is built around:

• ✅ Trust – You should feel confident connecting with others

• 💬 Respect – Conversations and offers should stay professional and inclusive

• 🧰 Fairness – Every user deserves an equal opportunity to be seen and heard

• 🧠 Transparency – Profiles, listings, and offers should reflect the truth

Violating these principles risks not only your own account but also the safety of the broader community.

2. Key Standards for All Users

Regardless of your role, here’s what we expect:

💡 Honesty & Clarity

• Listings, profiles, and service offers must be accurate

• No fake profiles, misleading pricing, or false claims

• Use real photos and truthful descriptions

💼 Professional Communication

• Speak respectfully in messages and group chats

• Avoid spam, harassment, or aggressive sales tactics

• Be clear about expectations and timelines

⛔ Zero Tolerance for Discrimination

• No racist, sexist, homophobic, or otherwise discriminatory behaviour

• Respect all users regardless of their identity or background

🔐 Privacy & Confidentiality

• Do not share other users’ contact details, ID documents, or private info outside the platform

• Keep chats professional and avoid pushing for off-platform conversations too early

📑 Platform Compliance

• Do not attempt to bypass payment processes or commission structures

• Do not use the platform to promote unrelated third-party services

• Follow Matchouse terms, especially around service offers and property listings

3. Role-Specific Expectations

For Landlords & Estate Agents

• Keep property details up to date (rent, availability, photos)

• Only contact users who have opted into matches or sent a request

• Respect tenant rights and privacy

For Tenants & Buyers

• Share honest information in your profile (budget, timeline, status)

• Don’t ghost landlords or agents after submitting interest

• Only engage if you’re serious or exploring within reason

For Service Professionals

• Deliver what you offer — clearly and professionally

• Keep pricing transparent; no hidden costs

• Follow through on jobs you accept or quote for

For Service Seekers

• Describe the job clearly

• Respect quotes and timelines shared by professionals

• Communicate if plans change or if you're not going ahead

4. What Happens if Standards Are Broken?

If someone reports your behaviour or content:

• Our Trust & Safety team will investigate

• You may receive a warning, temporary restriction, or full ban

• Repeated or severe violations will result in account suspension

Your reputation on Matchouse is built through your actions. Maintaining high standards helps you get more matches, better responses, and stronger connections.

✅ Real-World Example

A buyer uses fake ID documents to secure viewings. Once flagged by a landlord, their account is paused and under review. The buyer is asked to verify their identity. On failure, the account is removed to protect others.

📣 Reporting and Enforcement

All users are encouraged to report suspicious activity or poor behaviour. You can do this directly from:

• Listings and service offers (three-dot menu)

• User profiles

• Messages and chat windows

🛡️ Matchouse handles reports discreetly and prioritises fairness in all actions taken.

FAQs

What if I accidentally violate a rule?

We understand mistakes happen. For minor issues, you'll usually receive a warning or guidance to correct it.

Will users know if I reported them?

No. All reports are private and handled confidentially.

Can I appeal a suspension?

Yes. Contact our support team through live chat or email if you believe a mistake was made.

💬 Need Help?

Click the live chat icon or browse our Trust & Safety articles for more information. Staying informed and respectful is the best way to succeed on Matchouse.