Business & Accreditation Verification for Estate Agencies

To maintain quality, trust, and prevent fraudulent activity, Matchouse verifies all estate agency accounts before granting full access. This verification confirms that agencies are legitimate businesses with qualified professionals.

Last updated 8 months ago

1. ✅ Why Estate Agency Verification Matters

Verifying estate agencies helps:

  • Prevent spam or fake agencies from contacting users

  • Ensure that only qualified businesses represent buyers, sellers, and landlords

  • Maintain trust within the platform — verified agencies stand out in search and profile match

  • Unlock exclusive tools, such as public agency profiles, lead access, and team management features

2. 🏢 Who Needs to Complete Verification?

Only users registering as an estate agency need to verify their business. This process is free and mandatory before their agency profile goes live.

  • Estate Agent (Service Professional role) – Not required

  • Individual users (landlords, tenants, buyers, service professionals) – Not required

  • Estate Agency business accounts – Must verify

3. 📋 What’s Required for Verification?

To verify your estate agency, you’ll need to provide:

Requirement Details

Business Name

Must match Companies House or business listing

Business Email

Use an official email like info@, sales@, or a personal business email

Trading Address

Physical address where your business operates

Business Registration Number

From Companies House (UK) or equivalent

Accreditations (if any)

Optional: e.g. ARLA, NAEA, Propertymark, RICS

Website or Social Proof

Helps our team validate your business

4. 🚀 How to Submit Your Verification

Option 1: During Role Setup

  1. Log in or create your account at matchouse.com

  2. Switch to the Estate Agency role in your profile

  3. Click “Register New Agency”

  4. Fill in your agency’s business details and submit the form

  5. Our team will review and verify within 24–48 hours

Option 2: Request a Verification Link

If you skipped this step earlier, you can request a secure form link from support or via the Live Chat to complete verification later.

5. 🔐 What Happens After Verification?

Once verified, your estate agency gets:

  • A public business profile with logo, team members, reviews, and service areas

  • Access to buyer/tenant lead matching tools and service request leads

  • Control over team permissions and chat settings

  • The ability to invite agents to your agency dashboard

  • Higher visibility in search results and smart matching

6. 🧠 Tips to Speed Up Verification

  • Use a business email domain (e.g. @youragency.co.uk)

  • Include a link to your website or directory listing

  • Add a brief description of your agency’s services

  • Upload your logo and team contact details for a complete profile

FAQs

Do I need to verify my personal ID as the agency owner?
No — ID verification is optional for estate agency owners, but it can improve trust and visibility.

Can I join an existing agency instead of registering a new one?
Yes. If your agency already exists on Matchouse, you can request an invite or join from your profile.

Is there a fee for estate agency verification?
No. Verification is free and required to access full features.

What if I don’t have a Companies House number?
Your agency must be registered as a legitimate UK business. If you're operating as a sole trader, contact support for alternative verification steps.

Need Help?

Use the Live Chat in your dashboard if you need assistance submitting verification details or have questions about your agency account.