How Identity Verification Works on Matchouse

Identity verification on Matchouse is designed to increase trust, improve visibility, and protect the community from spam or fraud — without making it complicated. While not mandatory for most users, verification helps you stand out and get better results.

Last updated 8 months ago

1. Who Can Verify Their Identity?

Verification is optional for most roles, but highly recommended for certain users.

User Role Can Verify ID? Required? Notes

Landlords

✅ Yes

❌ No

Increases trust with tenants and agents.

Service Professionals

✅ Yes

❌ No

Helps secure more leads and client bookings.

Estate Agents (agency owners)

✅ Optional

❌ No

Business verification is required, but personal ID is optional.

Tenants, Buyers, Service Seekers

❌ No

❌ No

These roles do not require ID checks.

2. What’s Involved in the Verification Process?

If you choose to verify, here's what you'll need to do:

  • Upload a valid photo ID (passport, driving licence, or national ID card)

  • Take a real-time selfie for face match

  • Pay a small £3.99 one-time fee (non-refundable)

The entire process is fast, secure, and handled by a trusted third-party system.

3. Why Verify Your Profile?

Verifying your identity is not just about security — it unlocks more opportunities.

  • ✅ Boost trust: Gain more responses and confidence from users.

  • ✅ Stand out in search: Verified profiles are prioritised by the matching algorithm.

  • ✅ Get more leads: Appear in more user recommendations and higher-tier visibility.

  • ✅ Show you’re real: The verification badge signals you’re a trusted, authentic user.

4. How to Verify Your Identity

Follow these steps from your dashboard:

  1. Go to Profile Settings

  2. Click Verify Your Identity

  3. Upload your documents and take the selfie

  4. Pay the £3.99 verification fee

  5. Wait for confirmation (usually under 30 minutes)

Once verified, your profile will display a blue badge visible to all users.

5. Is My Information Safe?

Yes — Matchouse uses end-to-end encrypted, government-grade ID verification services. Your ID is processed securely and deleted after review. No document is stored long-term, and no other users can see your personal details.

6. FAQs

Is verification required to use the platform?
No. Most users can use Matchouse without verifying. However, verified users have a stronger presence and get better results.

Can I verify later?
Yes. You can verify anytime by visiting your profile settings.

Is the £3.99 fee refundable?
No. It covers third-party processing and is non-refundable even if verification fails due to poor image quality or invalid ID.

Do estate agents need to verify personally?
No, but their agency must be verified. Personal ID for the account owner is optional.

💡 Final Tip

Even though verification is optional, it adds real value to your profile. If you’re serious about listing properties or offering services, it’s one of the quickest ways to build trust and improve your results on Matchouse.