Keeping Your Matchouse Account Secure

Your Matchouse account holds important details about your properties, services, and client connections. Keeping it secure helps protect not only your personal data, but also the trust you build on the platform. Here’s how to safeguard your account effectively.

Last updated 8 months ago

1. 🔑 Use a Strong and Unique Password

Your first line of defence is your password. A strong password should:

Be at least 8 characters long
Include a mix of uppercase, lowercase, numbers, and symbols
Not be reused from other platforms

💡 Tip: Avoid passwords like 12345678, qwerty, or password123. Use a password manager if needed.

2. 📧 Keep Your Email Verified and Up to Date

Matchouse uses your email to:

Confirm account changes
Send login alerts
Notify you of leads and messages

Always verify your email address after signing up, and update it immediately if you switch accounts.

3. 📲 Turn On Phone Verification

Adding your mobile number gives you an extra layer of protection. You’ll receive:

Verification codes during login
Alerts for suspicious activity
Reset links in case of forgotten passwords

✅ Phone verification is required to activate most Matchouse features.

4. 🛡️ Recognise Suspicious Account Activity

Watch for signs your account may be compromised:

You receive login alerts from unknown devices or locations
You see messages or listings you didn’t send or create
Your contact details suddenly change

If this happens:

Reset your password immediately
Check your email and phone settings
Contact Matchouse support via live chat

5. 🔒 Manage Team Access (For Agencies & Professionals)

If you're part of a professional or estate agency account:

Only assign roles (admin, moderator, member) to trusted team members
Use Chat Settings to manage who can join conversations
Remove access for ex-staff or inactive users promptly

🎯 Smart access control helps your agency stay efficient and secure.

6. 🧠 Avoid Phishing & Third-Party Risks

Stay alert for:

	Risk What to Do
Fake login pages or emails	Always double-check the domain is matchouse.com
External payment or document links	Use built-in chat and upload tools instead
Unverified support messages	Matchouse will never ask for your password

7. 🧰 What to Do If You Suspect a Breach

Take action quickly:

Log out of all sessions via your Profile Settings
Change your password and email credentials
Contact our support team for account review

💡 Final Tip

Your account is your reputation. Secure it like you would your home or business. The stronger your security, the more confident others will be when working with you on Matchouse.