Understanding Account Restrictions and Bans

When users don’t follow Matchouse’s guidelines, certain restrictions may apply to protect the platform and its community. This article explains what those restrictions mean, why they happen, and how to resolve them.

Last updated 8 months ago

1. 🔍 What Are Account Restrictions?

Account restrictions are temporary or permanent limitations placed on your account due to activity that violates Matchouse’s policies. These can include:

  • Limited access to messages, listings, or lead requests

  • Profile visibility being reduced or paused

  • Suspension from posting services or properties

  • Full account deactivation or ban in severe cases

2. 🚫 Common Reasons for Restrictions or Bans

Here are typical situations that may result in restrictions:

Reason Examples

Spam or Fake Activity

Mass posting, misleading content, duplicate listings

Inappropriate Behaviour

Abusive messages, harassment, unprofessional conduct

Policy Violations

Offering restricted services, fraudulent claims

Verification Failure

Submitting false ID, business info, or refusing verification when required

Payment Disputes or Fraud

Repeated chargebacks, misusing platform payments

Low Quality or Misleading Content

Poor-quality profiles, unverified claims, fake reviews

3. 🔁 What Happens If Your Account Is Restricted?

Depending on the type of restriction:

  • You’ll receive an email or in-platform alert explaining the issue.

  • Certain features (like messaging, visibility, or lead access) will be paused or limited.

  • You may need to verify identity, correct profile details, or delete flagged content.

Some restrictions are temporary and will be lifted after corrective action. Others may result in a permanent ban if not resolved or if the violation is severe.

4. ⚖️ How to Appeal or Resolve a Restriction

If your account was restricted and you believe it was in error:

  1. Open the Live Chat or go to the Help Center.

  2. Provide the email address linked to your account.

  3. Explain your situation clearly and respectfully.

  4. Our team will review the case and respond within 1–3 working days.

We aim to resolve fair appeals quickly while keeping the platform safe.

5. 🧠 Prevention Tips

  • Keep your profile honest, complete, and up to date.

  • Use clear photos, accurate property/service info, and fair pricing.

  • Treat users respectfully and follow community standards.

  • Only list services you are qualified and legally allowed to provide.

  • Never use third-party tools to game the system.

FAQs

Will I get a warning before being banned?
In most cases, yes — especially for minor violations. Serious breaches may result in immediate suspension without warning.

Can I open a new account after being banned?
No. Bans apply to the user, not just the account. Attempting to re-register without resolving the issue will also be blocked.

Do I get refunded for leads or credits if I’m restricted?
Refunds are not guaranteed. However, if the restriction was made in error, we’ll review your case fairly.

Need Help?

If you’ve received a restriction notice or suspect a mistake, contact our support team via the Live Chat. For more details on what’s allowed, visit: