Understanding Matchouse Credits
Learn how Matchouse Credits work, where they’re used, and how to manage your credit balance effectively. Get full control over your lead purchases without hidden fees or monthly costs.
Last updated 8 months ago
Overview
Matchouse Credits are the core currency used on the platform to unlock leads and connect with potential clients. Instead of paying commissions or monthly fees, professionals and estate agencies on Matchouse use credits to pay only for what they need — when they need it.
This article explains what Matchouse Credits are, how they work, how to purchase them, where they are used, and how to track or manage your balance.
💡 What Are Matchouse Credits?
Matchouse Credits are prepaid digital tokens that professionals use to access premium actions on the platform. These credits are:
Flexible – use them at your own pace
Transparent – every cost is visible before spending
Pay-as-you-go – no forced subscriptions or hidden fees
🎯 Credits are not tied to time limits and never expire. You keep what you buy until you spend it.
🔍 What Can Credits Be Used For?
Matchouse Credits are required to unlock and respond to specific types of leads. Each lead or service interaction clearly shows how many credits are needed before you take action.
✅ Credit-Required Actions:
🔒 Note: Browsing listings, replying to inbound chats (after lead unlock), and managing profiles are all free.
⚙️ How Matchouse Credits Work
1. Browse Leads
Use your Lead Board to view all incoming service or property-related leads matched to your profile, skills, and location.
2. View Lead Details
Click on a lead to view partial job information (e.g. description, location, budget). You’ll see exactly how many credits are required to engage with it based on the lead type.
3. Choose a Lead Purchase Option
You’ll have the option to:
Buy instantly (FastTrack)
Respond first, pay if they reply (EngageNow)
Only pay if you're hired (HireGuarantee)
4. Spend Credits & Unlock
Once you commit to the lead model, the corresponding credits are deducted only when the condition is met (e.g. reply or hire confirmation).
5. Engage the Client
After unlocking:
You can chat instantly
Contact details are revealed (phone/email)
You’re ready to secure the job
📥 How to Purchase Credits
You can buy credits any time from your dashboard using secure payment methods (debit/credit card).
Steps:
Go to your dashboard.
Click "Buy Credits".
Select a credit pack that suits your usage.
Pay securely and start using them instantly.
💰 Credit pack discounts may be offered during promotions. Larger bundles often come with bonus credits.
📊 Tracking Your Credit Usage
You can view your credit history and current balance directly in your profile.
Credit History Includes:
Date of purchase
Number of credits bought
Lead purchases (with links to the lead)
Type of lead model used
Refunds (if applicable)
Where to Find It:
Go to Settings > Billing & Usage
Click on Credit History tab
❗ Are Credits Refundable?
Generally, credits are non-refundable, except in specific cases. Please refer to:
Related article: Refunds or Credit Adjustments
🔁 Can I Use Credits Across Roles?
If you operate as both a professional and an estate agent, your credits can be used across lead types on both roles under one account. You don’t need to purchase separate credits per role.
💬 FAQs
Q: Do credits expire?
A: No. Your credits remain active until you use them.
Q: Can I earn credits instead of buying?
A: Matchouse may occasionally offer promo codes or rewards, but in most cases, credits are purchased.
Q: Is there a minimum purchase?
A: No minimum, but bundles offer better value for regular users.
Q: Can I get a refund if a client doesn’t reply?
A: Only if using HireGuarantee Leads™. For other models, refunds are not issued unless there’s a confirmed platform error.
🔐 Final Thoughts
Matchouse Credits are designed to make client acquisition smarter, not harder. With no monthly fees, no forced commitments, and flexible pricing, credits let you choose how and when to invest in your growth.
Use them wisely, monitor your usage, and unlock only the leads that match your strategy.
💡 Tip: Start with EngageNow Leads™ to test lead quality before fully investing.