Receiving & Managing Service Requests

Learn how Matchouse delivers service requests to your account, how to manage them through your Lead Board, and how to respond effectively.

Last updated 8 months ago

What Are Service Requests?

Service requests are job enquiries submitted by users (e.g. landlords, tenants, buyers, or other service seekers) who need professional help. These may include one-off tasks, recurring services, or project-based work.

Service requests are automatically matched to relevant professionals or agencies based on:

  • Services you offer

  • Areas you cover

  • Profile and lead settings

Once matched, they appear on your Lead Board.

Where to Find Your Service Requests

Your Lead Board is the central place where all available leads are listed.

To access it:

  1. Log in to your Matchouse account

  2. Go to your Dashboard

  3. Click Lead Board

  4. Browse or filter the incoming leads

You can sort leads by category, location, date, and lead model.

Tip: Keep your profile, service offerings, and service areas up to date to receive more relevant requests. This directly affects the number and quality of leads you’ll see.

What You See in a Lead Preview

Before unlocking a service request, you’ll see a preview showing:

  • Type of service requested

  • Location

  • Description or requirements

  • Timeframe (if provided)

  • Lead model (FastTrack, EngageNow, or HireGuarantee)

  • Credit cost to unlock

This helps you decide whether to engage or skip.

Note: You are never charged just for viewing a lead. Credits are only deducted if and when you choose to unlock it.

How to Respond to a Service Request

Once you find a suitable request, choose how you want to respond:

  1. FastTrack – Pay upfront to unlock and engage instantly

  2. EngageNow – Send a free message first and decide whether to purchase after the client replies

  3. HireGuarantee – Pay upfront, and get credits refunded if not hired

After unlocking, you can:

  • Chat with the client directly

  • Ask questions or provide a quote

  • Share availability, timelines, or pricing

  • Finalise the job and get hired

Managing Active and Past Leads

Your Lead Board keeps track of:

  • Active leads – Open jobs you're currently engaging with

  • Archived leads – Expired, skipped, or closed requests

  • Purchased leads – All unlocked leads with history

  • Refunded leads – Credits returned (e.g. HireGuarantee refunds)

Use these sections to manage your pipeline and keep things organised.

Tip: Respond quickly to maximise conversion. Clients are more likely to hire professionals who respond within the first 1–2 hours.

Service Request Notifications

You’ll receive instant alerts when new service requests match your profile. Notifications are sent via:

  • Email

  • In-app alerts

  • Lead Board updates

Note: Make sure notifications are enabled in your account settings to avoid missing urgent jobs.

Need Help?

If you have a question about receiving leads, managing your Lead Board, or engaging with service requests, contact our team anytime through the in-platform live chat icon or visit the Help & Support section.