Listing Approval & Platform Rules
This will explain what gets reviewed, why some listings or offers are held for moderation, and the key rules for property and service visibility.
Last updated 8 months ago
✅ When Are Listings or Service Offers Reviewed?
Most listings on Matchouse go live instantly. However, some are reviewed by our moderation team before appearing publicly. This ensures quality, trust, and spam-free discovery for all users.
Your property listing or service offer may be held for review if:
It’s missing required information (e.g. rent, description, service category)
It includes unverified contact details or external links
Images are low quality, irrelevant, or watermarked
It contains prohibited words, pricing irregularities, or potentially misleading claims
You’ve made frequent edits in a short time (to prevent spam or manipulation)
It's your first time posting as a new user
🔍 What’s Checked During Listing Review?
Our moderation process checks listings for:
⚠️ Platform Rules for Listings and Services
To keep Matchouse fair and trustworthy for everyone, all users must follow these guidelines when posting:
Key Rules
No duplicate listings or services across roles or accounts.
No off-platform contact info (emails, phone numbers, or links in titles or descriptions).
No fake or misleading listings — including properties not available or services not offered.
No copyrighted images or watermarked photos without permission.
No pricing tricks like £0 listings to boost visibility.
No personal details in public listings like full names or WhatsApp numbers.
Only eligible roles can list:
Landlords and Estate Agents can post property listings.
Service Professionals and Estate Agents can post service offers.
✅ Best Practices for Fast Approval
Want your listing to go live quickly? Follow these steps:
Use clear titles with no ALL CAPS or emojis
Add at least 3–5 high-quality images (for properties)
Provide a complete, honest description of your service or property
Set a reasonable price — unrealistic pricing may be flagged
Choose the right categories and service areas
Avoid using placeholder text like “TBC” or “Coming Soon”
🤖 Algorithm & Quality Monitoring
Matchouse uses a combination of human moderation and algorithmic signals to maintain platform quality. Listings may be periodically re-reviewed based on:
Reports or feedback from other users
Sudden changes to price or content
Unusual behaviour patterns (e.g. spam activity or rapid listing deletions)
📥 What If My Listing Is Rejected?
If your listing or service offer is not approved, you’ll receive a notification with the reason and how to fix it. Common issues include:
Low-quality images or missing photos
Incomplete or vague descriptions
Incorrect role for the listing type
Contact info in the description (use chat instead!)
Once corrected, you can resubmit for approval.
🔐 Can I Appeal a Decision?
Yes. If you believe your listing was flagged in error, simply:
Edit the listing with clarifications or corrections
Use the live chat to request a manual review by our team
We aim to respond to appeals within 24 hours.
FAQs
Who approves listings?
Our moderation team and AI-assisted system work together to ensure quality, safety, and fairness.
Do I need to pay to get reviewed faster?
No. All reviews are free. Boosted profiles may receive more visibility but not faster moderation.
How can I check listing status?
Go to your Dashboard and view your listings. You’ll see whether each one is live, paused, under review, or needs edits.
Need Help?
Click the live chat icon for real-time support or explore more in the Listings, Jobs & Requests section.