FAQs for Property & Service Listings

Whether you're listing a property, posting a service offer, or exploring how Matchouse works behind the scenes, here are answers to the most common questions we get from users about listings, services, and visibility.

Last updated 8 months ago

1. 🔄 Who Can List or Offer Something?

User Role Can List Properties? Can Post Service Offers? Can Request Services?

Landlord

✅ Yes

❌ No

✅ Yes

Estate Agent

✅ Yes

✅ Yes (as an agency)

✅ Yes

Service Professional

❌ No

✅ Yes

✅ Yes

Buyer / Tenant

❌ No

❌ No

✅ Yes

Service Seeker

❌ No

❌ No

✅ Yes (only purpose)

2. 🏡 Can I Post a Property Without Making It Public?

Not exactly. Matchouse doesn’t support private property listings. Instead, your profile powers the smart matching system, which means:

  • You can be matched with users without a visible listing.

  • Quality profiles and service descriptions increase discoverability.

  • You don’t need to publish a public property for users to find you.

3. 📍How Does Location Affect Listing Visibility?

Our algorithm uses your selected location, category, and intent to match you with the right users.

  • Property listings must include the correct address/postcode.

  • Service professionals must add their coverage areas in Lead Settings.

  • The more specific and relevant your location data, the better your matches.

4. 🛠 How Do I Edit or Remove a Listing?

  • Property Listings: Go to your Dashboard > Properties to manage listings.

  • Service Offers: Navigate to Lead Settings to update service categories or remove offers.

  • You can pause or remove listings anytime. Pausing keeps data saved, while removing deletes it completely.

5. ✨ How Does Smart Matching Work?

Matchouse uses a smart AI-driven matching system that connects users based on intent, location, and profile strength — not just keyword searches.

Our matching engine looks at:

  • Your selected user role and goals (e.g. renting, offering a service)

  • Profile quality including activity, verification, and reviews

  • Category and location for properties or services

  • Behavioural signals and platform trust history

💡 The better and more complete your profile, the more relevant matches you'll receive. Verified users and active profiles are given higher visibility across the platform.

6. 💬 Can I See Who Viewed My Listing?

Not directly. However, you’ll receive:

  • Real-time alerts when someone sends an offer or messages you

  • Lead notifications when someone is matched to your listing or service

  • Engagement analytics in your dashboard (coming soon)

7. ✍️ Can I List the Same Property Twice?

No. Duplicate listings are not allowed and will be flagged for moderation. Instead:

  • You can update or relist a paused property

  • Estate agencies managing multiple branches can segment listings by office

8. 👥 Can I Post Listings on Behalf of Someone Else?

Only if:

  • You are a verified estate agency managing listings for clients.

  • Or you have permission from a landlord or business to post on their behalf.

Matchouse requires accurate contact and ownership details for all listings.

9. 🚀 How Can I Get More Responses?

  • Use clear titles and high-quality photos (for properties)

  • Set competitive prices or service rates

  • Add detail to descriptions (e.g. timeframe, specialisation)

  • Keep your profile complete and active

  • Add reviews and verification to increase trust

Read: Best Practices to Get More Responses on Matchouse

10. 💡 Can I Boost My Listing or Offer?

Yes. You can boost your:

  • Personal or business profile to increase visibility

  • Service or property listing for enhanced exposure (feature coming soon)

Boosting helps you reach more users and appear higher in matching results.

Need Help?

Click the live chat button at the bottom of your screen for instant assistance, or browse more articles in the Listings, Jobs & Requests section for step-by-step help.