Tips for Profile Trust & Reviews

Your Matchouse profile is more than a formality — it’s your reputation. A strong, trustworthy profile helps you connect faster, get better responses, and grow your success on the platform.

Last updated 7 months ago

Why Trust & Reviews Matter

  • Verified profiles are more likely to get responses

  • Users rely on reviews when deciding who to connect or hire

  • A complete and credible profile boosts your visibility in smart matching

  • Transparent, trusted accounts reduce the risk of scams or misunderstandings

🧠 People trust people — not empty profiles. The more information you share, the more confidence you build.

How to Build Trust on Your Profile

1. Complete Your Profile Fully

Make sure your profile includes:

  • Your name or business name

  • A clear profile picture or logo

  • Contact info or preferred contact method (optional but helpful)

  • Location and service area

  • Description about you or your services

  • Professional categories or property preferences

🧩 Think of this as your digital business card — make it count.

2. Verify Your Contact Details

All users should verify:

  • Email address (required to activate your account)

  • Phone number (optional, but adds extra trust)

Landlords and service professionals can also:

  • Verify their ID for a small one-time fee (£3.99)

  • Earn a verified badge on their profile

Verification Type

Who Can Do It

Benefit

Email

All users

Required for login

Phone

All users

Optional but adds credibility

ID Check

Landlords & Pros

Boosts visibility and trust

3. Collect Reviews (and Give Them)

After a successful job, conversation, or transaction:

  • Politely ask the other party to leave a review

  • Be specific in your request: “If you found my help useful, a quick review would really help.”

  • Also take time to leave reviews for others — this builds mutual trust and activity

⭐ More reviews = more trust = more matches.

4. Be Active and Responsive

People are more likely to trust users who:

  • Reply quickly

  • Keep chats clear and polite

  • Show consistency between profile and behaviour

💬 You don’t have to be perfect — just be present and professional.

Tips by Role

Role

Trust-Building Tip

Landlord

Add property photos, verify your ID, and be transparent

Estate Agent

Use a business email, join a verified agency, request reviews

Service Professional

List all services clearly, share qualifications, verify ID

Tenant/Buyer

Complete profile and respond quickly to matches

Service Seeker

Provide detailed request descriptions

What’s Public vs Private?

  • Public: Name, profile photo, location, role, reviews, services

  • Private: Email, phone (unless made public), internal system IDs

🔒 Matchouse protects your privacy — only share what you’re comfortable with.

FAQs

How do I verify my ID?

From your profile settings, select “Verify ID” and follow the secure upload steps. Once complete, your verified badge will be added within minutes.

Can I respond to a review?

Yes. If someone leaves you a review, you can reply to it from your dashboard. Use this to thank them or clarify anything.

What if I get a bad review?

Don’t worry — one bad review won’t ruin your profile. You can respond respectfully and continue to build positive reviews over time.

Need Help?

Click the live chat button at the bottom of your screen if you have questions about profile setup, verification, or reviews. You’ll also find more guidance in the Getting Started section.