Tips for Building Trust and Getting Reviews

Trust is everything on Matchouse. Whether you're a landlord, tenant, buyer, estate agent, or service professional, your reputation plays a big role in how others interact with you. Here's how to build it from day one.

Last updated 7 months ago

🛠 Why Trust Matters on Matchouse

Verified profiles are more likely to get replies
Users with reviews appear higher in matching results
A trustworthy profile gets better engagement and repeat business
Helps reduce spam, scams, and time-wasters for everyone

✅ Profile Tips to Build Instant Trust

Tip	Why It Helps
Verify your contact info	Shows you're a real user and unlocks basic visibility
Add a clear profile photo	People are more likely to engage with a face they can recognise
Write a short description	Helps others understand who you are and what you're looking for
Complete all sections	Full profiles are prioritised in search and matching
Add services, areas, or preferences	This helps the system match you accurately to the right users
Use a business email (where applicable)	Especially important for estate agencies and professionals

🌟 How to Get Reviews

Step	Description
Do great work	Whether it’s a chat, viewing, or completed service — deliver value
Ask after a good interaction	Politely request a review after helping someone or completing a deal
Use in-platform prompts	You can ask for reviews directly inside chats once a transaction is complete
Leave reviews for others	People are more likely to leave feedback when you lead by example
Build a separate professional profile	For estate agents and freelancers working with agencies, this helps collect your own reviews separate from the agency profile

🔐 Verified vs Unverified Users

Feature	Unverified	Verified
Profile shown in search	Limited	Full visibility
Can receive reviews	Yes	Yes
Higher match priority	❌	✅
Trust badge shown	❌	✅

🎯 Bonus Tip: Create a Personal + Professional Presence

If you're an estate agent working within an agency, build your own professional profile too. That way, your reviews and reputation stay with you — even if you change agencies later.

💡 Agency reviews belong to the agency profile. Personal reviews belong to your own.

Need Help?

If you're unsure how to build trust or request reviews, just use the live chat or explore other articles in the Getting Started section.