Common Onboarding FAQs

Starting out on Matchouse? Here are answers to the most common questions from new users — whether you're here to list, earn, hire, or search.

Last updated 7 months ago

Getting Started

Do I need to pay to join Matchouse?

No. Signing up and using most features on Matchouse is completely free. You only pay for premium tools, service credits, or optional verification.

What do I need to register?

Just a valid email address. You can sign up in seconds and choose your role after registration. No credit card required.

Can I change my role later?

Yes. You can switch between roles (Landlord, Tenant, Buyer, Estate Agent, Service Professional, Service Seeker) anytime via your profile settings.

💡 Many users operate with more than one role depending on their needs.

🧩 Using the Platform

Do I need to verify my identity?

Verification is optional, but highly recommended. It helps boost trust and improves your visibility.

Role

ID Verification Available?

Landlord

✅ Yes (optional)

Estate Agent

❌ Not required personally

Service Professional

✅ Yes (optional)

Other Users

❌ Not required

How does Matchouse match me with others?

Smart matching uses:

  • Your profile role and preferences

  • Location and availability

  • Task or listing details

  • Reviews and trust score

The more complete your profile, the better your matches.

Is my information private?

Yes. Only your name, role, public profile info, and reviews are visible. Your email, ID, and private data are never shared.

🏢 Agencies & Professional Use

I’m an estate agent. How do I join or create an agency?

  • Choose “Estate Agency” as your role

  • Submit your agency profile for verification

  • Or join an existing agency if you’ve been invited

  • Once approved, you can access the agency dashboard and manage listings

Verification takes 24–48 hours. A business email and valid accreditation are required.

Can I use one login for multiple roles or agencies?

Yes. One login is all you need. You can switch between roles and access multiple agency dashboards from your main account.

Can estate agents access my landlord dashboard?

No. Only you, as the landlord, control your dashboard. You may choose to invite an agent to your property chat to collaborate — but they cannot access your account directly.

💬 Getting Help

How can I contact support?

Click the live chat icon in the bottom-right corner of any page. Our team is ready to help you with anything — from registration issues to listing setup.

Where can I learn more about how the platform works?

Explore the Getting Started section in our Help Centre to find step-by-step guides by role and topic.