Deactivating or Deleting Your Account

Need a break? Whether you're stepping away temporarily or leaving for good, Matchouse makes it easy to manage your account status. You’re always in control.

Last updated 7 months ago

What's the Difference?

Action

What Happens

Deactivate

Your profile is hidden. You won’t appear in search or receive messages. You can log back in anytime.

Delete

Your account is permanently removed. All listings, chats, and data are erased and cannot be recovered.

🧩 Not sure? Start with deactivation — you can always reactivate later.

How to Deactivate Your Account

  1. Log in to your Matchouse account

  2. Click your profile icon (top right)

  3. Select Profile Settings

  4. Scroll to Account & Privacy

  5. Click Deactivate Account

  6. Confirm your choice in the popup

💤 Your account is now hidden but safe. You can return anytime by logging back in.

How to Permanently Delete Your Account

  1. Go to Profile Settings

  2. Navigate to Account & Privacy

  3. Click Delete Account

  4. Enter your password for confirmation

  5. Finalise your choice — this action is permanent

⚠️ Once deleted, your listings, matches, messages, and reviews will be lost forever.

What Happens After Deactivation?

Feature

Status

Profile visibility

Hidden from others

Listings & services

Paused or hidden

Messages & chats

Inactive

Account login

Still available

You’ll stop receiving notifications or matches, and no one can contact you until you log back in and reactivate.

FAQs

Can I reactivate after deactivating?

Yes. Just log in with your email and password. Your profile and data will be restored instantly.

Can I recover my account after deleting it?

No. Account deletion is final and irreversible. We do not keep backups of deleted accounts.

What if I have multiple roles or agency access?

Deactivation only affects your personal account. If you belong to an agency or manage listings, you’ll lose access to those dashboards until reactivated. Team owners will be notified when a user deactivates.

Need Help?

Click the live chat icon on the bottom right if you have questions about your account status or need help managing your profile. You can also explore the Getting Started section for more account-related tips.