Can I Get Help from Agents Too?

Yes, you can! Matchouse allows landlords, tenants, buyers, and even service seekers to connect with verified estate agents – but the process is designed to keep you in control.

Last updated 8 months ago

🤝 How It Works

You can receive help from estate agents in two ways:

  1. Matchhouse Matching System
    Our platform automatically connects you with verified estate agents based on your needs and location. You can browse agent profiles, read reviews, and decide who to engage.

  2. Invite to Chat
    If you’re a landlord and want an agent to assist with your property, you can invite them into the property chat directly. This creates a secure, shared chat space with all involved parties.

📌 Only landlords can add agents to their listing chats. Agents do not get direct access to landlord accounts or listings.

🔐 Your Account Stays Private

Even when you collaborate with an estate agent:

  • Only you control your account and listings

  • Agents cannot edit, delete, or access your dashboard

  • All communication happens transparently via the chat system

This ensures you're always in charge of your data and decisions.

💼 When Should I Involve an Agent?

Consider working with an agent if:

  • You need help managing tenant enquiries

  • You're unsure how to price or present your property

  • You want a verified expert to handle negotiations

  • You're too busy to manage the process end-to-end

💬 How to Add an Agent to a Chat

If you’ve listed a property and want an agent’s help:

  1. Open the listing’s chat thread

  2. Click “Add Participant”

  3. Select or search for the verified agent

  4. Confirm to add them into the conversation

They’ll join the chat but won’t have any backend access to your profile or listings.

FAQs

Can agents post listings for me?

No — only landlords and estate agencies can publish listings. Agents can assist within the chat if you invite them.

Will the agent see my contact details?

Only the information you've shared in the chat will be visible to them. Your account details remain private.

What if I change my mind?

You can remove an agent from a chat thread anytime by managing the chat participants.

Need Help?

If you're unsure how to connect with the right estate agent, explore their profiles under the Estate Agent section, or tap the live chat icon for real-time support.