How to Edit or Delete Your Profile on Matchouse

Need to update your contact info, change your bio, or remove your account? Here’s how to manage your Matchouse profile safely and correctly.

Last updated 7 months ago

Why Profile Management Matters

Keeping your profile up to date ensures:

Better visibility in search and matching
Fewer communication issues
Accurate listings and service offerings
Trust with other users

Whether you’re updating your photo or stepping away from the platform, this guide covers it all.

🔧 How to Edit Your Profile

Step 1: Go to Your Dashboard

Log in to matchouse.com
Click your profile icon in the top-right corner
Select Profile Settings

Step 2: Edit Profile Details

You’ll be able to update:

Field	What You Can Change
Name or Business Name	Edit your displayed name (for individual or agency)
Profile Photo	Upload a new image or logo
Bio / About You	Update your description or service summary
Location / Working Area	Change your preferred area or operating city
Contact Info	Update your phone or business email
Role-specific Info	E.g. Property details, job title, services offered

💡 If you belong to an estate agency, make sure you're editing the correct agency profile or personal profile depending on your view.

Step 3: Save Changes

Click Save Profile to apply all updates. Your profile will update instantly.

👥 Editing Your Agency Profile (If Applicable)

If you're an estate agency owner or team member:

Switch to the Estate Agency role
Navigate to the Agency Dashboard
Click Edit Agency Profile to update:
- Company name, logo, and description
- Address, website, and contact info
- List of team members and their roles

📌 Changes made in your agency profile are separate from your personal Matchouse profile.

🗑️ How to Deactivate or Delete Your Account

Step 1: Go to Account Settings

Log in
Click your profile icon
Go to Account Settings
Scroll to “Account Management”

Step 2: Choose to Deactivate or Delete

Option	What It Does
Deactivate	Temporarily hides your profile and listings. You can reactivate anytime.
Delete	Permanently removes your account and all associated data.

⚠️ Deleting your account is permanent. All listings, reviews, and messages will be removed.

Step 3: Confirm the Action

You may be asked to enter your password or confirm by email
Once confirmed, the action will be processed immediately

Important Notes

If you’re part of a verified agency, leaving or deleting your profile does not delete the agency profile
If you’re an agency owner, we recommend transferring ownership before deleting your account
Reviews linked to your personal profile remain visible unless the account is deleted
Reviews earned inside an agency remain with the agency

FAQs

Can I have multiple profiles under one account?

Yes. You can have:

A personal service or agent profile
Multiple agency profiles (if you’re part of more than one agency)
Different profiles under different roles (e.g. Landlord, Buyer, Professional)

Can I delete just one role?

No. Deletion applies to the whole account. You can switch or stop using roles, but not delete roles individually.

Will deleting my account affect my reviews?

Yes. Your personal reviews will be removed. However, agency-based reviews stay with the agency profile.

Need Help?

Click the live chat icon at the bottom of your screen for help with account settings or profile updates. You can also explore more articles in the Getting Started section.