Invite and Manage Agency Members

Agency owners and authorised members can invite colleagues within the limits shown for the agency subscription.

Invite a member

1. Open agency profile settings.
2. Select Invite members.
3. Enter the requested member information and choose an allowed role.
4. Send the invitation.
5. The recipient opens the invitation and joins with their Matchouse account.

Agency roles

• Owner: full control, including owner-only billing actions.
• Admin: broad management access.
• Moderator: operational and member-management access where allowed.
• Member: standard team access.

An Owner can assign Admin, Moderator or Member. An Admin can assign Moderator or Member. A Moderator can assign Member. Exact controls remain subject to current permissions.

Remove unnecessary access

Review membership when someone changes role or leaves. Chat settings and booking-team assignment must also be checked separately.

Continue with the next step

• Understand Agency Permissions and Shared Work: choose the correct access for each member.

• Manage Agency and Professional Business Group Chats: coordinate conversations with the active team.

• Manage Matchouse Notifications: make sure relevant agency activity reaches the right people.

• Create and Configure an Estate Agency: review the business information members represent.