Contact Matchouse Support

Send support the right account, listing, lead, booking or payment details without exposing sensitive information.

Last updated 9 days ago

Contact Matchouse Support when self-service steps do not resolve an account or product problem.

Before contacting support

  1. Refresh the app and check the connection.
  2. Confirm the active role and organisation.
  3. Install available browser or app updates.
  4. Note the exact page, action and error message.

What to include

  • The email address on the account.
  • The affected role and agency or professional business, if relevant.
  • A link or reference for the post, property, lead, chat, booking or transaction.
  • The date, device and browser or app version.
  • Steps that reliably reproduce the issue.

What not to send

Never send your password, one-time login code, full card details or unredacted identity document. Support can ask for safer evidence if needed.

Use the support contact option provided in Matchouse or on the Help Centre. For immediate danger, contact the appropriate emergency service.