Troubleshoot Missing Features or Access

Check role, organisation, permissions, plan, device and status when a Matchouse control is unavailable.

Last updated 9 days ago

Matchouse shows tools according to your active role, organisation, permissions, plan and current record status.

Check the active context

Confirm the selected role.
If you belong to several agencies or businesses, confirm the active organisation.
Ask an Owner or administrator to check your member role.

Some tools require a subscription, credits, verification or eligible payout account.
A property being processed may be locked for editing.
A lead chat may be locked until access is purchased or an offer is accepted.
Some purchase routes differ between browser and mobile.

Refresh, sign out and back in, update the app or browser and try a supported browser. For notifications, review device and browser permissions.

Contact support with the page link, active role, expected control, device details and a screenshot with private information removed.