Book a Service on Matchouse

You can book an available service from a professional or business profile. Some booking journeys let you submit the request without creating an account first, although signing in makes it easier to manage the appointment and messages later.

Before you book

Review:

• The provider's public profile
• Service description, price and duration
• Location or online delivery method
• Available times
• Reviews and verification information
• Payment and cancellation information shown in the booking flow

A public profile and verification status help you evaluate the provider, but they are not a guarantee of the work.

Request a booking

1. Open the professional or business profile.
2. Choose the service you need.
3. Select an available date and time.
4. Add the requested contact and booking details.
5. Review the price, payment timing and any deposit.
6. Submit the booking request.

If guest booking is available, use contact details you can access. Matchouse may ask you to sign in or create an account to return to the booking later.

What happens after you submit

The next step depends on the provider's booking settings.

• With auto-accept, an eligible request can move directly to confirmed.
• With manual confirmation, the provider reviews the request first.
• If the provider needs to unlock an individual booking with credits, the request is held while they take that action.

The provider may have a deadline based on business opening hours. If access is not completed within the displayed time, the request may be cancelled automatically rather than remaining unanswered.

Wait for the confirmed status before treating the appointment as final.

Paying for a booking

When online payments are enabled, Matchouse uses the provider's connected Stripe payment flow. You may be asked to pay:

• The full amount upfront
• A deposit, with the remainder after the appointment
• After the appointment

The booking screen shows the amount and timing before you confirm. Matchouse currently shows a customer platform fee of 1% plus 20p for an online booking payment. Other applicable payment charges can be reflected in the final amount shown.

If online payment is not enabled, the provider can arrange payment offline. Confirm the method before the appointment and do not send card details through chat.

Manage your booking

Open your customer appointments area to review the status, date, provider, service and payment details. Use the available actions to contact the provider or manage the appointment.

Rescheduling and cancellation options depend on the current booking state and the controls shown for that appointment.

If a booking does not appear

• Check that you are signed in with the email or account used for the booking.
• Look for the confirmation email or notification.
• Refresh the appointments page or pull down in the mobile app.
• Check whether the request expired before the provider confirmed it.
• Contact the provider through the original profile or conversation if needed.

Continue with the next step

• Manage Your Appointments as a Customer: track the request after it is submitted.

• Booking Payments, Platform Fees, VIP Hours and Cancellations: understand payment and cancellation details.

• Use Matchouse Chat and Share Contact Details Safely: contact the provider without posting private information.

• How Reviews Work on Matchouse: leave useful feedback after a genuine completed experience.