Avoid Common Property and Service Scams

Scammers often create urgency and try to prevent independent checks.

Warning signs

• A demand for money before you can verify a property, provider or agreement.
• Pressure to leave Matchouse chat immediately.
• A request for passwords, login codes, identity documents or full card data.
• Payment details that unexpectedly change.
• Pricing or guarantees that seem unrealistic.
• A profile, accreditation or property claim that cannot be independently confirmed.

Protect yourself

Review the public profile and verification indicators, inspect property or service details, confirm important information through an independent channel and read payment terms before confirming. Use Matchouse booking checkout where offered.

If you suspect a scam

Stop contact and payment. Save the relevant links and transaction references, then report the content or account. Contact your bank promptly if money has already been sent. Contact law enforcement for suspected crime.

Continue with the next step

• Keep Your Matchouse Account Secure: protect the account used for conversations and bookings.

• Verify Your Identity on Matchouse: understand what verification can and cannot prove.

• Use Matchouse Chat and Share Contact Details Safely: keep early communication traceable.

• Report Content, Profiles or Listings: report suspicious activity through the correct route.