Understand Matchouse Credits
Learn where credits are used, how balances work and why lead and booking charges vary.
Last updated 9 days ago
Credits are a Matchouse balance used for eligible actions such as opening certain leads and unlocking extra bookings beyond a plan allowance.
Where credits are used
- Opening a service or profile lead when a credit unlock is offered.
- Unlocking an extra provider booking after the included allowance. The current extra-booking cost shown in Booking is 2.5 credits.
- Other credit actions explicitly shown in the app.
Before spending
Matchouse shows the credit cost and your balance before confirmation. A lead unlock provides access to an opportunity, not a guaranteed reply or job.
Track the balance
Open Credits to see current balance, purchases, usage, refunds and adjustments. Subscription allowances and purchased credits may follow different rules.
For package price and payment details, use the live purchase screen as the source of truth.