Contact Matchouse Support

Contact Matchouse Support when self-service steps do not resolve an account or product problem.

Before contacting support

1. Refresh the app and check the connection.
2. Confirm the active role and organisation.
3. Install available browser or app updates.
4. Note the exact page, action and error message.

What to include

• The email address on the account.
• The affected role and agency or professional business, if relevant.
• A link or reference for the post, property, lead, chat, booking or transaction.
• The date, device and browser or app version.
• Steps that reliably reproduce the issue.

What not to send

Never send your password, one-time login code, full card details or unredacted identity document. Support can ask for safer evidence if needed.

Use the support contact option provided in Matchouse or on the Help Centre. For immediate danger, contact the appropriate emergency service.

Continue with the next step

• Troubleshoot Missing Features or Access: complete the most common checks first.

• Report a Bug or Suggest a Feature: send reproducible product feedback through the correct route.

• Keep Your Matchouse Account Secure: protect the account while a security issue is reviewed.

• Privacy and Personal Information on Matchouse: avoid sending unnecessary sensitive information.