Troubleshoot Missing Features or Access

Matchouse shows tools according to your active role, organisation, permissions, plan and current record status.

Check the active context

• Confirm the selected role.
• If you belong to several agencies or businesses, confirm the active organisation.
• Ask an Owner or administrator to check your member role.

Check feature conditions

• Some tools require a subscription, credits, verification or eligible payout account.
• A property being processed may be locked for editing.
• A lead chat may be locked until access is purchased or an offer is accepted.
• Some purchase routes differ between browser and mobile.

Check the device

Refresh, sign out and back in, update the app or browser and try a supported browser. For notifications, review device and browser permissions.

Still missing

Contact support with the page link, active role, expected control, device details and a screenshot with private information removed.

Continue with the next step

• Add or Switch Matchouse Roles: check whether the feature belongs to another active role.

• Use Matchouse on Mobile and Desktop: review device and version differences.

• Follow Matchouse Product Updates: confirm whether the feature is currently released.

• Contact Matchouse Support: get help after completing the common checks.