Contact and Manage an Opened Lead

After you open or otherwise access a lead, Matchouse shows the contact actions available for that opportunity.

Respond effectively

1. Open the lead and review the full request.
2. Use Message to start or continue Matchouse chat.
3. If shown, use call, email or profile actions only for the purpose of the request.
4. Introduce yourself, address the specific need and give clear next steps.
5. Update the outcome when Matchouse asks whether you were hired.

Team access

Agency and professional business conversations may include approved team members according to chat settings and permissions.

Problems with a lead

If details are missing, misleading or unusable, keep the lead link and contact support. Do not publish the customer's private information in a post or review.

See Credit Refunds and Adjustments for credit-related issues.

Continue with the next step

• Use Matchouse Chat and Share Contact Details Safely: keep the first conversation clear and private.

• Understand Service Leads and Profile Leads: review the context behind the opportunity.

• Report Content, Profiles or Listings: report a suspicious or inappropriate request.

• Avoid Common Property and Service Scams: recognise unsafe payment or contact behaviour.