Understand Service Leads and Profile Leads

A lead is an opportunity to contact someone who has expressed a relevant need or interest. Matchouse currently uses two broad sources.

Service leads

These start from a job or service request. Eligible providers can review the request and use the access option shown for that lead.

Profile leads

These come from customer interest connected with a professional or estate agency profile. Eligible accounts may see them in a dedicated profile-lead area and can use credits to open the available details.

What access provides

Depending on the lead and your role, access can reveal fuller contact details and enable message, call, email or profile actions. The exact controls shown in the lead are the source of truth.

What access does not provide

A lead is not a confirmed booking, instruction or contract. Contact respectfully, verify the scope and stop if the customer asks you not to continue.